Terms of service

1. Who this agreement is between

These terms are between Softieons (“we”, “us”), the operator of the Accountieons platform, and the business entity that subscribes to the service (“you”, “Customer”). If you accept these terms on behalf of a company, you confirm you are authorised to bind it.

Where we have signed a separate order form, master agreement or country-specific annexe with you, that document prevails over anything inconsistent here.

2. The service

Accountieons is a cloud accounting and tax-compliance platform. Your subscription grants a non-exclusive, non-transferable right to use the modules named in your order form, for your own business or — if you are an accounting practice — for the clients you administer.

• Availability. We aim for continuous availability and publish our targets in the service level commitment.
• Changes. We improve the product continuously. We will not remove a paid module during your term without a replacement or a pro-rata credit.
• Regulatory features. Tax rates and return formats are maintained by us, but you remain responsible for what you file.

3. Accounts and access

You are responsible for your users, their credentials and the permissions you grant them. Each named user must have their own login; shared logins are not permitted. Enable two-factor authentication where your plan supports it.

You must tell us promptly of any suspected unauthorised access so we can help contain it.

4. Fees, billing and payment

Fees are set out in your order form or on the pricing page for self-serve plans. Unless stated otherwise:

• Free trial. Every plan includes a 14-day free trial without payment details. No charge is raised unless you choose a plan; unconverted trial workspaces become read-only and are deleted on the schedule in section 8.
• Billing cycle. Subscriptions are billed monthly or yearly in advance.
• Payment methods. We accept card, UPI, bank transfer and, where available, local wallet methods through our payment processors. Card details are handled by the processor; we do not store card numbers.
• Currency. You are billed in INR (Indian businesses) or USD (everywhere else), as shown at checkout or on your order form. Currency conversion and any cross-border fees charged by your bank are yours.
• Taxes. Prices exclude indirect tax. GST, VAT or sales tax is added where applicable, or reverse-charged where you provide a valid registration number.
• Late payment. If an invoice remains unpaid for 15 days past due we may suspend access after written notice. Data is retained per section 8 during suspension.
• Increases. We may change list prices with 30 days’ notice, effective at your next renewal.

Refunds and cancellations are governed by our refund and cancellation policy.

5. Your data

Your accounting records, documents and customer information remain yours. We process them to provide the service, under our privacy policy and, where you are a data controller, our data processing agreement.

• We do not sell your data, and we do not use your business records to train models used by other customers.
• You may export your data at any time, in Excel, PDF or through the API.
• You are responsible for the accuracy of what you enter and for the returns you submit.

6. Acceptable use

You agree not to: use the service to record or facilitate unlawful transactions; attempt to breach or test our security without written permission; resell or white-label the platform without a partner agreement; upload malware; or use automated means to extract data beyond your API entitlements.

We may suspend access immediately where continued use presents a legal or security risk, and will tell you why.

7. Intellectual property

We own the platform, its software, documentation and branding. You own your data and your own branding applied to documents produced by the platform. Feedback you send us may be used to improve the product without obligation, but never attributed without your consent.

8. Term, termination and data retention

Subscriptions renew automatically for the same period unless cancelled before renewal. Either party may terminate for material breach that is not remedied within 30 days of written notice.

• On termination you may export your data for 60 days, during which the workspace is read-only.
• After 60 days we delete production data; encrypted backups age out within a further 35 days.
• We will provide a written deletion confirmation on request.

9. Warranties and liability

We provide the service with reasonable skill and care. We do not warrant that the service is error-free or that generated returns are correct where the underlying data is not. Accountieons is software, not accounting, tax or legal advice.

To the extent permitted by law, neither party is liable for indirect or consequential loss, and each party’s aggregate liability is limited to the fees paid in the twelve months before the claim. Nothing limits liability for death or personal injury, fraud, or a party’s wilful misconduct.

10. Governing law and disputes

Unless your order form states otherwise, these terms are governed by the laws of India and the courts at Surat, Gujarat have exclusive jurisdiction. For customers contracting through a regional entity or annexe, the governing law named in that annexe applies. We will always try to resolve a dispute by discussion first — write to legal@accountieons.com.

11. Contact

Softieons — 5th Floor, Abhinandan Royale, Opp. Rajhans Olympia, Bhatar Road, Surat 395007, India. Email legal@accountieons.com, phone +91 95106 80663.