Sub-processors
Every third party that may touch workspace data, what they do and where they sit. We give 30 days’ notice before this list changes.
Last updated 1 September 2026 · Softieons, operator of Accountieons1. Infrastructure
| Provider | Purpose | Data | Region |
|---|---|---|---|
| Primary cloud host | Application and database hosting | All workspace data | Your chosen region |
| Object storage | Document and attachment storage | Uploaded files | Your chosen region |
| Backup storage | Encrypted backups | All workspace data | Same region as primary |
| CDN | Static asset delivery | No workspace records | Global edge |
2. Payments
| Provider | Purpose | Data |
|---|---|---|
| Razorpay | Subscription and invoice payments (India and select markets) | Billing contact, amount, card token |
| Stripe | International card and wallet payments | Billing contact, amount, card token |
Card numbers are handled by the processor under PCI DSS; we receive tokens and results only.
3. Communication and support
| Provider | Purpose | Data |
|---|---|---|
| Chatieons (Softieons) | WhatsApp Business messaging for documents and reminders | Recipient number, message content |
| Transactional email | System email — invoices, reminders, alerts | Recipient address, message content |
| Support desk | Tickets and conversation history | Contact details, ticket content |
4. Compliance networks
Accountieons does not transmit your documents to any statutory tax network. Where your jurisdiction mandates e-invoicing or e-way bills, you generate those on the government portal or through your own GSP, and no invoice data leaves Accountieons for that purpose.
5. AI processing
Document reading and assistant features run on models hosted within our own infrastructure or on a contracted provider bound to zero-retention terms. No workspace data is used to train models available to other customers. AI features can be disabled per company.
6. Change notice
Subscribe to change notices by writing to privacy@accountieons.com. Objection rights are described in section 5 of the DPA.