Answers first, then a human.
Short articles per module, written by the team that built it. If an article does not solve it in five minutes, message your support channel — a person replies in your working hours.
The first week, in five articles.
Setting up your entity
Company details, tax registrations, financial year, numbering series and document branding.
Inviting your team
Roles, permissions, approval thresholds and how to scope your accountant or CA.
Your first invoice
Customers, items, tax treatment, payment links and sending by email or WhatsApp.
Opening balances
Entering opening balances, outstanding invoices and stock so your first period starts clean.
Connecting a bank
Statement import formats, matching rules and how to work the exception queue.
Filing your first return
Pre-filing checks, the working, and where the filing record is stored afterwards.
Where most questions land.
Chart of accounts, journals and period locking
Restructuring groups, posting manual journals, reopening a locked period and what the audit log records.
OpenInvoicingRecurring billing, credit notes and reminders
Setting schedules, prorating, cancelling a cycle and how dunning stops when payment lands.
OpenTaxRegistrations, rates and reverse charge
Adding a second registration, versioning a rate, handling reverse charge and fixing a rejected return line.
OpenBankingImport formats and matching rules
Supported statement layouts, writing a rule, part payments and multi-currency accounts.
OpenInventoryValuation, BOM and production
Choosing a valuation method, versioning a BOM, recording wastage and running a physical count.
OpenPayrollStructures, runs and statutory
Adding components, mid-month joiners, arrears, and what posts to the ledger on each run.
OpenHow support actually works.
No ticket maze. Paid plans get a shared channel with the product team.
Your support channel
A WhatsApp or Slack group with the people who build the product, for your working hours.
Response targets
S1 in one hour any day, S2 in four business hours — the full table is in the SLA.
Incidents
A bug that blocks invoicing or a filing is treated as live, with updates until it is closed.
Cannot find it?
Send the question with a screenshot. If the answer should have been an article, we write it that week.