Refund & cancellation policy
Plain rules for cancelling, for refunds, and for what happens if a payment fails — the same rules whichever payment method you use.
Last updated 1 September 2026 · Softieons, operator of Accountieons1. Cancelling a subscription
You can cancel from Settings → Billing or by writing to billing@accountieons.com. Cancellation takes effect at the end of the current billing period; the workspace stays fully usable until then, and read-only for 60 days afterwards so you can export.
We do not require notice periods and we do not charge an exit fee.
2. Refunds
- Free trial. Every plan starts with a 14-day trial with no card taken, so there is nothing to refund if you decide against it.
- First 14 days of a paid subscription. Full refund on request, no reason needed.
- Monthly plans. The current month is not refunded after 14 days; cancel and you are not billed again.
- Annual plans. Cancel within 30 days for a full refund. After 30 days we refund unused whole months on request, less any implementation work already delivered.
- Implementation, setup and training. Refundable only if we have not yet started the work.
- Duplicate or incorrect charges. Refunded in full, always.
- Service failure. Where we miss the SLA, service credits apply as described there.
3. How refunds are paid
Refunds go back to the original payment method through the original processor. Timelines are set by your bank or card scheme: typically 5–7 working days for cards and UPI, up to 10 working days for international cards and bank transfers. We raise a credit note against the original invoice for your records, with the correct tax treatment.
4. Failed payments and suspension
If a scheduled payment fails we retry over the following seven days and email your billing contact. If it is still unpaid 15 days after the due date we may suspend access after written notice. Suspension does not delete data — nothing is deleted before the retention periods in the terms.
5. Upgrades, downgrades and add-ons
Upgrades apply immediately and are prorated for the remainder of the period. Downgrades apply at the next renewal so you keep what you have paid for. Add-on entities or users are prorated on the same invoice cycle.
6. Disputes and chargebacks
Please write to us before raising a chargeback — most disputes are a billing mistake we can fix the same day. Where a chargeback is raised, we may suspend the workspace until the dispute is resolved, and we will provide the transaction record and usage evidence to the processor.
7. Contact
Billing questions: billing@accountieons.com or +91 95106 80663. We answer within one working day. See also service delivery and pricing.