Real help, from real people.
Search the knowledge base, ask Copilot inside the app, or just write to us. We are a Surat-based team supporting Indian businesses, and we reply within one business day.
Most accounting software leaves you stranded.
You hit a wall at 4pm on a filing day, and the only options are a ticket form and a wait. That is not support, that is a queue.
The answer exists somewhere, but it is buried in a PDF written for a different version of the product.
You needed the fix before the return was filed. A reply three days later is not a reply, it is an apology.
Generic support can reset your password. It cannot tell you how to treat a reverse-charge bill.
Pick whichever is fastest for you
Self-serve when you want a quick answer, a person when you want a real one.
Step-by-step articles covering setup, invoicing, banking, GST and more — searchable from inside the app at /help, never out of date.
A floating assistant on every screen. Ask how to do something in plain English and it answers from the knowledge base, in context.
Write to care@accountieons.com with a screenshot and we will pick it up. We aim to reply within one business day.
Call or message +91 95106 80663 when it is easier to just talk it through. Same team, same numbers, no call centre.
We walk you through your first setup — chart of accounts, GST details, opening balances — so day one is not a guessing game.
Building on top of Accountieons? Browse the full v1 REST reference at /api-docs and issue your own tokens from settings.
Ask once. Get an answer.
No ticket triage theatre, no bouncing between departments.
Getting started, without the pain
Coming from Tally, Excel or another tool? You can import customers, vendors, items and opening balances from CSV during onboarding. If your export looks messy, send it to us and we will help you map the columns rather than making you fight the format.
Onboarding covers the things that are painful to change later — your chart of accounts, GST registration details, invoice templates and user roles. We would rather spend an hour with you up front than untangle it at year-end.
Every tenant can issue API tokens and work against a documented v1 REST API covering invoices, bills, parties, payments, stock and reports. Accountants managing several clients can be invited into each book with role-based access rather than sharing a password.
Support that behaves like a colleague
We are a small, focused team. That means you get someone who actually knows the answer.
Other places to look
Guides, first steps and a way to talk to a human.
Common support questions
Email care@accountieons.com, or call or WhatsApp us on +91 95106 80663. You can also ask Copilot inside the app first — it answers most how-do-I questions instantly.
We aim to reply within one business day. Please include a screenshot and what you expected to happen — it usually saves a round trip.
Yes. You can import customers, vendors, items and opening balances from Tally, Excel or any CSV during onboarding. If the mapping is not obvious, send us the file and we will help.
Yes. The 14-day trial needs no credit card and includes the knowledge base, Copilot and the same email, phone and WhatsApp support as a paid plan.
Our office is at 5th Floor, Abhinandan Royale, Opp. Rajhans Olympia, Bhatar Road, Surat 395007, Gujarat, India. You are welcome to visit, though it is best to message us first.